Paris city guide
Paris city guide
Paris hotels, Tours and Attractions
Paris hotels, Tours and Attractions
Print this page

Useful phone numbers at Paris Charles de Gaulle airport

Paris Charles de Gaulle airport : Useful phone numbers



All useful numbers with specialists to reply to your questions at Paris Charles de Gaulle Airport:


A- First number is the one of Aéroports de Paris  information:
 From landlines in mainland Francenumber is: 3950*
 *€0.34 incl. tax/min. Additional fees may be charged by your local telephone operator.
 From abroad call +33 1 70 36 39 50.



B- Then use these numbers by doing the +33 if calling from abroad:

- Paris Charles de Gaulle airport Medical center:

 01 48 62 28 00 (24h/24) (that is from abroad: +33 1 48 62 28 00)


- Paris Charles de Gaulle airport Lost an found:
 Paris – CDG1 : 01 48 62 13 34 (that is from abroad: +33 1 48 62 13 34)
 Paris – CDG2 : 01 48 16 63 83 (that is from abroad: +33 1 48 16 63 83)
- Where?:
Paris-CDG terminals 1 and 3: Terminal 1, level Halls 5-6 near the entrance of CDGVAL. Open from 8:30am to 12am and from 1pm to 4:30pm
Paris-CDG other terminals: Shopping & services area, between the terminals A, B, C and D (near La Poste). Open from 9am to 12am and from 1pm to 5:30pm




- Paris Charles de Gaulle airport Police:
 01 48 62 31 22 (24h/24) (that is from abroad: +33 1 48 62 31 22)


- Paris Charles de Gaulle airport Customs:
 01 48 62 62 85 (24h/24) (that is from abroad: +33 1 48 62 62 85)

Your comments : Useful phone numbers

Lost iphone
- Francine McEwen
(4 Jan 2018 - 20:15)
Lost my iphone at Paris CDC. It is a silver phone with a red case. If you find it please email
Lost Nike Black Backpack
- Peter
(4 Jan 2018 - 20:15)
Black backpack left on the shuttle at CDG airport on 15 December 2017. Contact if found.
blocked package
- bill young
(4 Jan 2018 - 20:15)
i had a shipment of cell phones blocked by customs and now can not find anyone to help clear the shipment. i would guess they are now gone. so much for honesty
Lost laptop
- Roger Tracy
(11 Oct 2017 - 21:15)
Hewlett Packard - HP Envy 17 left at security check Monday morning, September 18 2017, Grey metallic exterior, size -about 1.5 -2 feet width - and about 1 foot front to rear. If located please contact Roger Tracy,, 1- 503-806-1627.
lost Original Acadamic certificate
- Nishita Mistry
(11 Oct 2017 - 21:15)
I lost my original document folder (Dark Blue color) at Paris Airport while passing through transition security check. I have inquired about it at the Air port but no result. Also registered FIR for it but there is no feedback.
I am sure it misplaced at security check where as lady police has taken out that folder & ask about it. I suspect or sure that she didn't put back in same bag.
My humble request you to please check CCTV or use other way to find out the same because inside its all original documents.
Transit date & time:
Date: 25 Aug.2017
Time: Between 8:15 to 10:30 AM
Flight:From Mumbai-Paris Terminal-2 (JET Airways) & Paris-BOSTAN Terminal-2E (Delta Air)

Please search, I will thank full to your team.
My contact:
Mobile: +971-505113895(Whats App)
Lost Wallet
- D. Smith
(11 Oct 2017 - 21:15)
On 7/22/17, I lost my wallet at the convenience store in the airport. Had my credit cards and identification. Your desk contact confirmed that you 'do' indeed have it. I'd like it returned to me asap but am having EXTREME difficulty getting someone to assist me. The day I learned it was missing, my flight back home to the States was in just a few minutes and your airport told me I'd never be able to walk a 1/2 hour to your lost & found, retrieve my wallet, and still make it to my flight on time. You told me to fill out a form online... that's your process. I did that.. but haven't received a response in days! Phone number is automated.. no one answers. I urgently need my wallet with drivers license, credit cards, etc. but no one will speak with me on the PHONE to resolve this matter. If necessary, I'll pay to have it shipped to me? I need my belongings returned to me ASAP. Please respond to my original request, or this post ASAP. Thank you.
Lost Ipad at Terminal 2 security scanners (between flights)
- Linda
(11 Oct 2017 - 21:15)
Can someone please tell me where the Terminal 2 lost items department is at the airport? I would also appreciate a good phone number for this department. We have sent emails, and have received emails letting us know they received our info. After 2 weeks, still attempting to find help in locating my iPad.
Stolen Wallet on Metro on way to CDG
- MMcSweeney
(11 Oct 2017 - 21:15)
My wallet was stolen on the No. 4 Metro train on way to Charles De Gaulle airport Monday 10th July. I didn't realise it was stolen until I was on the next (A) train. When I got to Terminal 1 we asked an 'information' lady who was chatting to 3 Policemen, where can we file a police report about the stolen wallet? After some discussion between her and the policemen, she said I had to report it in the Terminal 2 Police Office. So I and my family got back on the Shuttle to Terminal 2. At the Police Office there we were told we'd have to go back to Terminal 1 and report it after checking in our bags. But when we checked in and went through the scanners etc, we couldn't find the Police office and got the run-around from various security / staff as to where it was. We gave up in the end. The frustrating thing is that if you want to claim from your travel insurance, you need a policy report!
Lost Laptop
- A Bien
(5 Jul 2017 - 09:00)
Lost Lenovo Laptop with "BTG Labs" logo on front. Airport security confirmed they had before I left airport, but did not have time to return to get it. This was three days ago and I have heard nothing.
Lost white Real Madrid hoody
- Nick
(5 Jul 2017 - 09:00)
I forgot my white Real Madrid hoody at terminal 2E at counter 4 check in area. If found, please contact me at
Lost Coach orange/brown carryon Bag
- Sandra Wernecke
(5 Jul 2017 - 09:00)
My Coach Carry-on bag was left in a luggage carrier outside the airport by our private driver on May 4th. If found, please contact Really need to get it back, thank you.
Lost wallet and passport
- Amy Melvin
(5 Jul 2017 - 09:00)
HELP!! My daughter left her wallet with per passport inside it after arriving in
Terminal 2A in the womens bathroom just after customs. She is on a school tour. Her name is Kelly Melvin. PLease Somebody help!!
my email is
PLease HELP!!
Lost little boys blue rabbit
- Lyn suddes
(5 Jul 2017 - 09:00)
Hi my name is Lyn Suddes and I am an adoptive parent to My 6 year old son Aaron and 5 year old daughter Lilly. I know this is a long shot but I and my little boy are hoping to enlist your help. On Friday evening 24th February our family were flying back from a halfterm break in Euro Disney. Our flight was a Flybe flight from Charles De Gaulle Paris gate L33 departing at 20:50 flying to Manchester arriving at 21:20. My little boy was just under a year old when he came to live with us, he knows he wasn't born from my tummy but we tell him he came wrapped like a present in a box. When he came to live with us the only item he came with was a small (approx 20cm) pale blue soft/beanie rabbit with floppy ears and an internal rattle. 6 years down the line this little rabbit has travelled far and wide, is well worn and now even has a circular cotton patch stitched on to its belly to repair worn fabric. As you can imagine my son is distraught but not for himself for the simple fact that his beloved B (as we call him) is missing and lost somewhere by himself. Me and my husband on the other hand are distraught for him and the attachment set back it has brought back in to his life. We have registered lost and found at Paris and Manchester and know he had it on the air bridge at the gate as we were waiting to embark at CDG and definitely did not have it as we disembarked at Manchester so the only 2 places it could be were either on the air bridge or on the plane. Fly be said they checked the plane (it was an Air France plane) but did not see it. Our only saving grace is that anyone else on our flight may have picked it up or one of there children. We don't live in Manchester we live in Telford Shropshire so this seems the only way to make the people of Manchester aware of our plight. We have shared on Facebook on my husbands page Anthony Suddes but don't know enough people to make it go viral. Please please help my adopted little boy bring B home. Kind Regards Lyn Suddes. Can provide a photo if required
Lost pink wallet
- lauren gonz
(16 Nov 2016 - 09:00)
hi all,
I lost my pink wallet on the 16th of October in TERMINAL 2 - it had many identifying cards (Business residence permit, cineworld, etc.) within it and money. If found please email LAURENGONZALEZ30@YAHOO.COM

Thank you.
- Daisy
(16 Nov 2016 - 09:00)
My friend Charles is suppose to get a flight out from Nigeria to US, due to the story that posted about him on this scam site, one of your staff wants money from him, until he can pay money he is being detained in France in detention. Wrong information is posted on the wrong post,
Lost Laptop at CDG Security at terminal 2E
(16 Nov 2016 - 09:00)
I recently traveled through Paris from Atlanta Lagos. I forgot my MAC Probook at the security. I have sent a mail to the lost and found and got confirmation. Called the number on this site but no response.
Lost Laptop
- Annoyed
(16 Nov 2016 - 09:00)
they found my laptop, lost at security XRay.

They reccomended a freight company, but they want 180 Euros to send a laptop to UAE. The bloody thing is only worth 300 something euros, 2 years old also.

It's WAY too expensive. Cheeky buggers...

The Only rude/incompetent people we ran into the whole trip were All at the airport. Nearly everyone was painful tyo deal with. Especially AirFrance check in staff, what a bunch of C$#@s
Lost Lap top
(16 Nov 2016 - 09:00)

I hope you can help me. I left my laptop computer on the scanner belt when I was going through the airport.

I arrived from Dubai by Air France around 6:00 am on Friday morning, October 28.. I was in Terminal 2 going to gate M 28 for a flight on Delta to Cincinnati, Ohio. I was in Aisle 1 or 2. As I was going through customs there was a change of shifts. Part of my belongings were left in the scanner so as I waited for the next security man to finish the scanning process, I think I must have gotten distracted. Because I did not pick up my computer. I was very tired as well from lack of sleep.

It is a silver Dell Inspiron laptop computer 15 inches by 10 inches. You should find the following 15-5547 reg model - P39F. These numbers are found in the left and right corner on the back of the computer. When you turn on the computer my picture comes up with the name Brenda Owen. There is a fall scene in the back ground with a man walking down a path.

We have called the airport many times but since the lost and found is located in terminal 1 and 3 only we are not sure we are contacting the correct person.

If you happened to be in Terminal 2 going through the scanner and know anything will you please write me at I hope they picked it up and stored it somewhere safe until it is claimed. We have made phone calls and sent emails both in French and English but have heard nothing. I am so disappointed in the lost and found services at the airport.

I am sick that this has happened. And I pray someone can help me find my computer.


Brenda Owen
lost possport!!!
- reza nazari manesh
(16 Nov 2016 - 09:00)
i lost my passport yesterday in duty free in terminal1
Lost purse at CDG Terminal 2g
- jenny
(16 Jan 2016 - 12:00)
this is so discouraging! I left my purse accidentally at Berts restaurant in terminal 2G. There was no money to speak of, and no cards in it either. Just my makeup bag, prescription glasses, car keys and a hat for my daughter and myself...items that are worthless to anyone but myself. I'm not sure why anyone would decide to keep it! Trying to see if I know anyone flying through that terminal that can physically check on my bag for me!
Lost hard disk
- Nerva Liber
(5 Oct 2015 - 18:00)
I have lost a hard disk Seagate on September 7th, inside terminal 2 / Charles de Gaulle - not far from gate M29. I am having some irretrievable files (photos and others) very important for me. I offer a reward to whoever found it and will return to me. Please contact Thank you.
lost laptop
(5 Oct 2015 - 18:00)
I forgot my laptop at the security check point and did not have time to go back and take it. I filled the online form, got a confirmation it has been recieved, sent several mails and tried to reach them thru phone, no luck so far. I read they send the lost properties to a police station in Paris after 15 days. There is a company which may collect the item and send it to you, but needs a reference number from Lost and found it is a catch 22. I have the bad feeling we are not going to hear anything for our lost belongings.
lost a pink cross bag branded adidas
(15 Sep 2015 - 17:30)
i lost in terminal 2 on the 5 of Augest at 13.30 pm after security and inspection while going to gate L42 my children cross bag pink brand adididas inside it a cellphone iphone5 coloured black covered with strep multui colour . the cell phone is closed with a pass code . i send mails to the lost & found and no answer till now
Lost Camera Canon EOS 1100D
- HelenLiz
(15 Sep 2015 - 17:30)
Hi, I have left a camera between chairs at gate 69 on monday before flying back to Bristol. I have tried several emails to lost and found in English and French, and also requested easy jet to help, but no luck.
Has anyone found a way to get in touch - a tel number other than the one that is on website but just directs you to email which never get answered? Or any other advice?
Family photos on camera which I would love back.
Lost and found Ipad
- cherre
(4 Aug 2015 - 16:30)
I lost my Ipad two weeks ago at terminal 2. Called lost and found at terminal 1 and was told to send an email because it was lost at terminal 2. I filled the online enquiry form and got a confirmation mail that my online form had been received but nothing else. Today i had my return flight, so i went directly to the lost and found office at terminal 2 and i was pleasantly surprised that my ipad was found!!
Lost phone
- Meisam
(31 Jul 2015 - 09:00)
My cell phone(Samsung Galaxy core, violet color, with 2 Iranian SIM cards ) has been lost in St.Michle district on 14th of July.
Inside photos especially from 11th to 14th July are very valuable for me.
You are highly appreciated to help me in this regard.
SO many ppl getting their phones, money stolen AT SECURITY!
- Kumar
(27 May 2015 - 10:45)
Anyone tried to go through all the msgs here? Almost evry 4th msg is about how their stuff gets stolen AT SECURITY CHECK. How do we report this? and to WHOM?
Awful attitude of cashier at RELAY CDG 1 sat 5 zsd Gate 52
- Michelle
(27 May 2015 - 10:45)
Pay attention to how much you ended up paying at the cashier!

At a RELAY kiosk at the Gate 52 Terminal 1 Thursday May 14 at 14:26pm, I bought two identical boxes of chocolates, whose price was displayed at 12.70 each . When I got the change and the receipt, the price turned out to be 13.50 each at the shelf. The small difference in price was not an issue, but the attitude shown by the clerk was, which made me go to the bottom of this. When I challenged the difference in [prices, the clerk said it was the price for the plastic bag (which comes with a purchase anyway). I gave the bag back, she "threw" 10 centiem at me. I didn't back off but insisted that 10 centieme didn't add up. Then, another clerk joined the lady and both kind of ganged up on me, shouting at me "the price (displayed in the shef) is wrong. Wrong.wrong. wrong. we don't know. we don't know. Go! Go (away)!" while waving her arm right at my face as if I were an ignorant and ill-behaving tourist.

As a resident in Paris, I get this kind of attitude all the time at the least expected circumstances. What I am surprised in this case though is that this happens in an airport duty free shop, where decency and honesty come with the territory.

I wonder how long this kiosk has been cheating customers mostly likely in a rush not being able to afford to pay an attention to this kind of cheating scheme.

Lost iPad at terminal 2e cdg
- Mrs Patience Marizu
(19 Apr 2015 - 10:30)
My wife's iPad was forgotten was forgotten at terminal 2e Gate m entry today 18 April, 2015. She has valuable recipe in the iPad. At the time of the loss the iPad was in a pink case. Any one who finds this will be handsomely rewarded. You could contact her at this email address or or cal +2348037543920.

Many thanks
Lost and found number for terminal one
- Mari McCafferty
(22 Mar 2015 - 10:00)
Lost and found number for T1 does not work
lost dell laptop on 27 Dec
- BBroers. 00971508185264
(1 Jan 2015 - 13:00)
Black Dell E5440 laptop in black dell laptop back. If found please send a SMS to my number.
Lost my ID Card
- Kasim Chihabi
(15 Dec 2014 - 10:45)

Lost yesterday my Belgium Id-card at terminal 2 CDG trying to call and mail this adres: without any answer ???
Stolen luggage
- M Cloake
(1 Oct 2014 - 11:00)
Had to transfer to another plane at CDG and my large case fully tagged and labeled was stolen as it went on the trolly. This is organised crime ignored by the authorities proven by the way you are blanked at every stage, this is just another form of terrorism to damage the lives of good hard working people.
(2 Sep 2014 - 09:30)
Note: airfrance shuttle bus in principle is good but allow time for their relaxed uncommunicative ways.
Air France misplace luggage problems & no answer at airport
- Suzanne
(2 Sep 2014 - 09:30)
Not only did Air France misplace a large bag of mine and it take two weeks to get it back, with no updates along the way as to what had been done to look for it, despite my checking in regularly to the phone number and website to ascertain any progress only to see nothing at all, but due to the stress of the moment, when I was in Charles De Gaulle airport reporting the bag missing, I accidentally left behind my wallet. As of realising this, the first thing I did upon returning home in London was try to report it missing. The only option I could find was an email for lost objects at: I emailed this address twice and to date, 2 wks later have received not any response at all.

I also called the Lost and found number on the CDG website and it does not even work. There is no voicemail or anything. It just goes blank: 00 33 821 00 25 25. Failing that I called the general number for CDG and it took 15 minutes for the man on the other end to understand my issue and when he did he suggested calling the Lost baggage office of Air France at CDG, which I did, only for it to ring incessantly and no one pick up and no answering machine: 331 5569 8468. He also gave me an email to write about the situation: He explained that this is the management team for the airport.

Is CDG, an airport in one of the most cosmopolitan cities in the world, really so backwards as this, that a person who has lost something can't actually speak to someone in a Lost and Found office? Furthermore, one would think that in this day and age of hyper-technology, that a simple system for keeping a worried customer informed as to the progress of a search for their lost baggage would have been developed, instead of a dead silence until and unless the bag is by some miracle located. I still do not even know where it was eventually found and why it took 2 weeks to get to me. Not having it greatly impacted my life as my laptop was in it as well as many important documents I needed. No compensation for loss of work that resulted or inconvenience has been offered, as is only proper and had it been lost the most one could hope to be reimbursed is a pathetic $1,500, no matter what havoc was caused in one's life.

I am as unimpressed by Air France as I am by the management of CDG. Very shoddy management indeed!
Lost Luggage
- Mary Duvenhage
(4 Aug 2014 - 09:45)
Tried to get hold of anyone at CDG airport to find out if my lost luggage is still there. It was send to me from Greece Via Paris to suppose to arrive in Venice.
It never made it and there is nobody who is even answering a phone or email.
pictures of my kid
- Ofer
(4 Aug 2014 - 09:45)
I lost a portrait of my kids which was drawn in montparnasse on 19.7.14.
It was lost on 20.7.14 apparently near gate 45.

If you found it please send a mail to

Lost my orginal doc
- Abid
(14 Jul 2014 - 16:45)
I left my original doc on pairs airport when I was gone through in security check,
all the doc kept in the folder,I request please let me know if you found that .
My email id -
My India no is +919999015409
(14 Jul 2014 - 16:45)

border control staff
- h villota
(14 Jul 2014 - 16:45)
My partner lost her purse at CDG TERMINAL 2E GATE 53 WHILE IT WAS SCANNED AND YOU CAN NOT DO ANYTHING TO AVOID IT. MY advice: don't take any valuables through there only cheap things so if they steal it you won't loose much...BE WARNED...
Stolen handbag
- S Thompson
(1 Jul 2014 - 08:45)
watch out a terminal two had my handbag stolen at the scanning machine containing money, debit card driving licence and keys. staff were rude and unhelpful and ignored my plea for help. How can this be allowed to happen in a so called security area??? very strange and suspicious behaviour we werent allowed to see the video tape and even the police didnt see the tape? We were just an left with a ruined holiday and an email address to a lost property dept who never returns your email requests. Avoid this airport or watch out for your property
lostIPAD in ParisvCDG terminal 2
- Paola Ciarmatori 0039 335 6363667
(2 Jun 2014 - 08:00)
after 2 days ,I never got a reply, not by email, nor by phone
I have left my IPAD on a chair at the gate K33, leavin for Shanghai , I informed the crew after 15 minutes ,before the take off, but they didn' t help me anyway!!!!!!!
the only way was to write an email to the lost end found offices, but still I don' t receive any feedback.
a very bad service for customer.
lost laptop
- france airport paris de
(29 May 2014 - 09:00)
hi,i lost my sony vio laptop on mar 13, 2014 during the securite chacking it black laptop.if u found pls contact me there is very important data
Lost I phone
- Emer Thompson
(16 Apr 2014 - 08:45)
I lost my iPhone outside departures at approximately 2.30 pm yesterday afternoon. Very important pictures of family holiday in euro disney. big Reward if found. Please comment if you know anything.

Many thanks

Emer Thompson
Lost iPhone 4 with rubber blue cover
- Laura F
(16 Apr 2014 - 08:45)
I lost my iPhone 4 at terminal 2A yesterday, April 13th 2014 at approximately 1100. Please contact me at if found, much appreciated.
Missed flight
- Sue Pople
(24 Feb 2014 - 09:00)
My daughter in law was made to miss her flight due to a racist arrogant security guard and then made to pay extra for next available flight which is 24hrs later! She is on her own and most likely very upset and we can't contact her! Not an airport that respects travellers!!22.2.2014
LOST LUGGAGE with important items
- Gianfranco Del Longo
(12 Jan 2014 - 15:15)
On monday the 6th january 2014 I lost my small leather armani hand bag, warm brown, with inside my wallet, my driving licence, cash, mysunglasses, my iPhone 4S.
Please contact me!
It was in tyerminal 2F, gate F30, between 13.30 and 15.30, flight to Venice

+39 3331618613
Left iPad on Flight BE3127, SEAT 1A on 27th December 2013
- J Huxley
(12 Jan 2014 - 15:15)
I left my iPad in the magazine rack onboard a flight from Man to CDG. On our homebound flight I contacted Lost & Found who confirmed they had found my iPad. Due to the constraints of our homebound flight we didn't have enough time to wait for the iPad to reach us at Baggage reclaim so they suggested taking my email address and said "Lost & Found would email me with directions on how to recover my iPad". I have attempted to email Airfrance many times but only get an unreadable email back from them full of encrypted jumbled letters. I have tried ringing Airfrance, Flybe etc but still no luck. I'm going round in circles. I have telephoned lost and found in CDG but still only get an automated message. Dreadful service from Airfrance and Flybe.
Bad Customer Service
- frustrated customer
(3 Jan 2014 - 11:00)
They don't answer the phone, even during business hours. The message is in French with no option to translate to English, so we can't even understand what they are saying in the automatic message. The one time we did manage to get a hold of them, they were not helpful in the slightest. Tried calling the airport customs to see if they could help, but the customer service agent did not speak English, and suggested we call the airport. When I responded that they did not answer when we tried, she did not understand, and continued to tell me to call the airport. When I called another airline that makes connection at this airport, they gave me a number that they had on file for a paging desk. The number was invalid. We will never fly through this airport again.
Camera lost at Customs check CDG Airport
- Russ Powderly, Sydney Australia
(4 Nov 2013 - 08:45)
On 16th October 2013 at approx 12.15am, when passing through customs baggage & personal checkpoint At CDG Airport Paris, I lost my Casio Exilim digital camera with all my trip photos.
On 17th October, I filed a Lost Property claim via the designated email address.
Before my claim could be submitted I had to pay a claim fee of 48GBP via VISA card. I have heard nothing since and follow-ups have been ignored.
How can an Authority of a major European airport take this sum of money just to file a lost property report and take no action to inform the passenger of the success or otherwise, of the claim? What a waste of money!
The lost camera is not important but the photos of the entire European holiday are totally irreplaceable
Lost watch
- Ana Damasceno
(4 Nov 2013 - 08:45)
I forgot my watch inside a tray at security check point. I've already filled out the form to lost and found department (terminal 2) .anyone knows where this department is located inside the airport? I'll be back to Paris next week and I'll try go there directly.
Lost carry on Bag
- Ron MacDonald
(30 Oct 2013 - 09:45)
I left my carry-on bag on the shuttle bus between CDG Terminal 2G and 2E. I reported it at the next boarding gate, after 5 minutes they informed me that the bag had been located but as I was about to board my onward flight there wasn't time to get the bag to me. I was advised to simply go onto the Air France website and give the details and it would be forwarded on to me.
Now for the sham. I have emailed and filled in forms - I have telephoned to no end without any response - not even an acknowledgement of receiving my emails. I have attempted to send faxes but I'm sure the fax is permanently switched off. Air France are absolutely disgusting - they need to be reported to some aviation authority.
On a different story my outgoing flight with Air France was late, my baggage got lost and didn't show up for 3 days. Nemerous emails, letters and faxres all falling on deaf ears.
Absolutely no more Air France flying for me.
I am a Flying Blue member Air France/KLM. KLM is excellent.
Ron MacDonald
Question: does any one out there know where I can report Air France for the atrocious customer service.
Lost MacBookAir
- Christopher Sager
(30 Oct 2013 - 09:45)
Silver in color. Was partnered with a Mac bluetooth keyboard. Left at security checkpoint. This checkpoint was at a far end in Terminal 2, but not clear, maybe 2A or 2E. Attempted to secure assistance from Air France, no luck. Contacted Lost and Found, recording in English and French explaining to send a request through website, done. Contact me please via Email if you anyone can help return these items. Offering a reward for it's safe passage home.
Lost phone
- Claire
(30 Oct 2013 - 09:30)
I lost my white blackberry Z10 phone at CDG terminal 2E. On the 28th of Oct. 2013 Just after I passed thru the scanning machine. Please can anyone assist me on who to call as all of my pictures and a lot of documents are there. I have sent emails to the lost and found unit of the airport. No reply. I can be contacted on
Wallet stolen at Charles de Gaul Airport security gate
- Cameron
(19 Oct 2013 - 12:15)
I was distracted from seeing my tray containing my jacket, belt, pocket contents including my wallet etc by an unusually lengthy metal detection search. When I discovered my wallet missing the security people insisted, foolishly, to put my jacket through the x-ray machine again despite it obviously having nothing in the pockets. They then said there was nothing they could do, became a bit rude, shrugged their shoulders and ignored me. I reported it to the airport police but they too said there was nothing they could do. So beware of leaving your valuables on the security trays. Who can you trust?
- JJ
(24 Sep 2013 - 08:30)
Last week, around 10 of September, on terminal 2D, I had lost BLACK SWEATER, with was remembrance after my Father. It was men's one, made of cashmere.
It is very important for me to find it. Please of contact any person who
can know something about it. For me it it is a matter of life and death.
My mail:
I will be apperciate for help.
personell rudeness
- vlad
(24 Aug 2013 - 09:00)
Desperately needed English, the personnell is extremely rude and not able to give any information about your flight, no air conditioner at terminal, overcrowded, duty free cafes are not accept US dollars only euros, difficult currency exchange
customer service
- vlad
(24 Aug 2013 - 09:00)
personell is extremely rude to passengers and not able to give clear information about your flight
Charl de Gol airport is disaster
- US citizen and New York resident
(24 Aug 2013 - 09:00)
I had New York-Minsk flight by Air France through the charl de gol transit which was about 3 hours of my horrible experience to stay at airport. First off, i would like to say to get terminal 2d i was supposed to go all way around using shuttle train and bus which took a while time so be prepared for extra time. Secondly, when i got in there terminal was with no conditioner and overcrowded, the employers are extremely rude, not able to explain and give clear information about your flight and boarding pass and you can be risked to get late to your flight, the English is poor, if you would like to drink some coffee be prepared to have some euros as they do not accept US dollars, to exchange is very diffucult as they have lunch hours, so my final answer to advise everybody please please please when you booking flight make sure there is no transit through the paris airport otherwise you can be troubled, thank you
Lost cell phone
- Cyndie J
(9 Aug 2013 - 23:15)
I lost my i-phone 4 in a red case in Terminal 2B on Thursday, August 1 while waiting for an Air Canada flight to Montreal. The phone number for lost and found at Charles De Gaulle doesn't seem to get picked up and you can't leave a message. I'm heart broken to lose my pictures :(
If by chance any one can help please contact me at 416-230-3298.
Thank you
lost laptop- HP notebook (metalic )
- ouz sonmez
(28 Jul 2013 - 10:45)

lost laptop-HP notebook (metalic )

In July, 25 nd I lost my laptop. It's metalic HP notebook.

Terminal 1, Charles de Gaule. Before the boarding, there is a security before gate 52. I have lost my notebook there. At the x-ray, I have put it on grey boxes for x-ray device. I forgot to take it. I have forgot my laptop at the x-rays like 7:00 o'clock.
my e-mail adress is:
E Mail to the Lost and Found
- MrBrad
(10 Jul 2013 - 09:45)
I did find an email address for the Terminal 2 lost and found = I suspect you could modify to do terminals 1 and 3 as well.

OBJETSTROUVESCDG2@ADP.FR (checked in translation program and it means "found objects - so I am guessing it is correct.

Blue compact Camera
- Jo Sheehy
(20 Jun 2013 - 08:30)
Hi I lost a small camera in Terminal 1 going to gate 14 I would dearly love to have this back. No repsonse to my form filling. Contact me at 00353861735360
Do not use CDG airport to change flights EVER!!!!!
- RG
(1 Jun 2013 - 12:15)
Between Air France, which has the largest presence at CDG, and the airport services they made me miss T W O flights in a row because they could not get a wheel chair to move me from one gate to the other !
Whatever the relationships between the Unions the Airport and the major airline at CGD it makes it the WORST airport in a first world, especially if one needs assistance.
The planning of the airport and its peculiar method of passenger transfer requires a wheel chair passenger who needs to make a connection to use at least three changes - from the plane to the sidewalk where one waits (a long time...) for a van, then from the van to the sidewalk where one waits again ( a very long time...) for another wheel chair, that sometimes does not show up at all, and if one is lucky he makes the connection.
To complicate things further there are multiple additional security checks which delay everything even more.
AF employees are invariably 'very sorry for your inconvenience' but extremely ineffectual in providing any help. Is it incompetence, is it a totally screwed up operation system, is it a total disregard for passengers, is it all of the above - I don't know.
I do know, however, that I will NEVER AGAIN travel with Air France and will always avoid CDG aiport for connecting flights.
lost jewelley
- karen
(11 Apr 2013 - 07:30)
i left my jewellery worth a wee fortune at cdg airpoty teminal 2,when asked to remove it and place in tray to go through xray machine,i then walked away and left away!! after numerous phone calls and emails i fianlly received a response from the lost property department telling me that they had my jewellery.I lost my stuff in october,this was now February!!!.I was asked to arrange a shipping clerk to collect,and did so with fed ex..Th elost property department have now failed to replt to any calls or emails regarding the pick fed ex cant proceed until they get in touch!! i funally got through to the lost property today 10/04/2013 to be told they no longer have my jewellery!! when i explained that they hadnt replied to any emails or calls,there reply was "i am busy"and then hung up phone..this is a disgrace,it really is,and i will be taking this further
BAG Deuter Xelium 60
- Sergey Kurochkin
(7 Apr 2013 - 10:15)
I lost my bag Deuter Xelium 60 , with steaker ALITALIA . Lost in RAR line B7.
lost laptop-Acer Aspire One (black)
- Pawel
(1 Apr 2013 - 11:45)
In february, 22nd I lost my laptop. It's black and it was in a black sleeve, Acer Aspire One 722-C62kk.
I lost it at Customs! or it was stolen there. F*ck CDG!
If anyone knows anything about it please contact me:
Lost Iphone 5
- Kris Archer
(26 Feb 2013 - 14:00)
I lost my Iphone 5 in terminal 2A on saturday afternoon. I located the area I lost it and it had CCTV directly above, The (un)helpful security guy informed me that it is apparently against the law to view CCTV cameras???? Tried contacting the lost and found on numerous occasions with absolutely zero luck.

Waste of time and space if you ask me!

Not happy at all
delayed baggage
- papoutsi maria
(15 Jan 2013 - 09:00)
from 9th of january still waiting my baggage with all my things .no response no help stupid people.
lost camera
- stella
(10 Jan 2013 - 10:00)
lost and found in paris is crap. lost my camera at the custom check and av been calling and have sent mail. no response. they are crap.
Passaport CDG
- Maria Rosaria
(8 Dec 2012 - 08:30)
Hi I have lost my passaport going thorugh the metal detector-on the black belt where suitcases and jackets are placed.
Who sahll I contact?
Lost my iphone4
- Mr Khalid hayat
(2 Dec 2012 - 11:00)
I lost my iphone4 at the Airport chair for further information plz contact thanks!
*STOLEN* phone at CDG Terminal 1 while going through security
- CS
(21 Nov 2012 - 09:15)
BEWARE when going through security at CDG!! I put my phone and watch in a bin for security screening and they were GONE! The watch was later turned in but my phone never did appear. We did not have time to file a police report because we had to board our flight and even though security personnel were concerned, we were given no alternatives as to how to contact the Police in order to file a report. The lost and found department did contact me, but so far no phone has been turned in. I have contacted the customer service department wanting to know what the procedure is to have security tapes reviewed - it won't bring my phone back but will show how the person managed to steal a phone and watch in front of all the security agents AND cameras. I find it very strange that they put some many obstacles to review the tapes...why?? I am the victim but it seems like the "thief's" rights are being protected. Sad to see where this world is going to...
Recovery of lost suitcase only possible if a friend approaches the lost & found office
- Rainer Weinberg
(25 Oct 2012 - 09:15)
I had posted a review on the 3rd of September with regards to the loss of my child's Disney suitcase. I can only say that all my e-mails have been ignored and it is useless to try calling the so called "help"line, you will only get an automated answering machine of the lost&found office telling you to send an e-mail. Anyway, I was lucky enough to find out after a lot of research that my best friend has a very good friend in Paris who was able to approach the lost & found office with the printed copy of my e-mails and guess what... the suitcase was found in less than 20 seconds. It was lying there the whole time but this obvious irresponsible and careless lost & found CDG office couldn't give a damn to reply to any passenger when they find their lost property. SUGGESTION: TRY TO FIND SOMEONE WHO LIVES IN PARIS OR IS TRAVELLING TO PARIS,SEND THEM YOUR AUTOMATED REPLY E-MAIL FROM THE LOST&FOUND AND LET THEM PERSONALLY RECOVER THE LOST PROPERTY. THERE IS NO OTHER WAY!!!!!
3 hour wait for wheelchair at CDG
- H.R. Smith
(21 Oct 2012 - 10:00)
I am 83 and have reduced mobility. Last Sat 13th/Sun 14th I flew overnight from Toronto to Malaga via Paris with Air France. Requested assistance at all airports had been confirmed and excellent wheelchair service was provided at Toronto and again in Malaga. However, at Charles de Gaulle I and three other elderly disabled passengers were forced to wait for over three hours in the arrival hall, no water or toilets within walking distance.??The Air France ground staff at the desk (which is 100 metres from the seating area, why?) were very cooperative and concerned but their frequent telephone requests for wheelchairs produced no results. Every half hour or so we were told assistance would be there in 20 or 30 minutes but no wheelchairs arrived. I and the other passengers all missed our connecting flight to Malaga and had to take a flight some hours later. This change of flight was presumably the cause of my luggage not arriving until the next day.??We had arrived in Paris at 08:10 and at 11:10 we were still in the arrivals hall. As the time for the later flight drew near I believe the Air France ground staff were considering using their own cars to take us somehow to the other terminal. ??Finally, wheelchairs did show up to take us to the later flight, too late to visit the Lounge. The pusher (labelled "Samsic Assistance") told me that the terminal he was taking me to to catch the Malaga flight was not regularly in his area of service. That is no excuse for leaving us in the arrivals hall for more than three hours and causing us to miss our connection.??I had booked this trip with Air France in Premiere Affaires Class because of my age and disability. I was not able to get to the Lounge at all and instead spent over half a day in the public area, mostly in the barren arrivals hall. So someone's computer dropped our names off the list. So the wheelchair control is some distance away. They could have brought the chairs from Germany in less time. If your staffing or equipping is so lean that it takes more than three hours to respond to an unexpected need for assistance you should resign immediately. This is worse than bad service, it is an insult, disgusting, chaos.
Hugh R. Smith
Lost bag, with camera, prescription sunglasses and wallet
- Mary Wilson
(19 Oct 2012 - 18:45)
Left my bag in restroom, Terminal 2 on Oct 14 with brand new camera and sunglasses and my wallet. Please help me recover. No luck contacting Lost and Found yet. Any suggestions????
Lost Phone at Secuity Checkpoint
- TV
(16 Oct 2012 - 10:45)
Wow! These prior posts are not encouraging... Had an awesome time in Provence. However, I was at CDG last month and yesterday. I cannot tell you how I feel about CDG because it would be censored. Suffice it to say CDG blows EWR out of the water for exemplary incompetence in managing passenger traffic. I have no interest in visiting Paris EVER!
(12 Oct 2012 - 09:30)
- Andreas
(4 Oct 2012 - 09:15)
I got a quick answer on my questions regarding customs. It is open from 6 AM to 11 PM in terminal 1.
Dreadful lack of customer service -how to provide constructive feedback for service provided???
- C Fitzpatrick
(4 Oct 2012 - 09:15)
On Saturday, September 29th, I arrived at Charles de Gaulle airport with a ticket noting I required wheel chair assistance. At check in, I was asked if I could walk on to the plane. My reply, if a wheelchair gets me to the door of the plane, I have no difficulty walking onto the plane. Getting off the plane in Paris, I was met by a CSR and advised I needed to walk up a long ramp and down two full flights of stairs to reach the accessible shuttle. There was no wheelchair to assist me as I deplaned.

My connecting flight departed six hours after my initial arrival. After waiting for several hours, my husband inquired if he could use a wheelchair to take me to an accessible washroom prior to the second boarding. The clerk at the Air France desk said this was not possible. Feeling very frustrated my husband asked if they would prefer if I used the chair in the airport lobby as my toilet and the woman just laughed. This was not a situation of language miscommunication. The clerk spoke and understood English and my husband gets by with passable French had that been the issue. Unwilling to accept her rude, unhelpful answer, my husband spoke with another clerk, one desk over who said she would have a wheelchair sent to us about 1.5 hours before departure. The wheelchair did not arrive. My husband saw another young woman pushing an empty wheelchair and this woman kindly took me to an accessible washroom.

We had also been advised that lounges would be available throughout the airport. This was important information as lying down between flights would have assisted with my back discomfort. We inquired with those who assisted with my transfer between gates and were either told there was no such thing or this option was only available to first class passengers.

At a minimum the airport should improve it's Customer Service and provide more appropriate wheelchair service to it's visitors. For a world class city the treatment I received was shocking and deplorable. Should I be asked, I would suggest routing that avoids your airport unless major improvements are undertaken.

I have also looked at the airport website and the Contact Us option is not evident. Perhaps if you sought out customer feedback your service could rival the reputation of the wonderful city of Paris.

One very unhappy customer

Air france Loses Baggage Everyday and One Cannot TLk to a Human Being!
- Nicolette M
(11 Sep 2012 - 08:00)
Air france is terrible. They lost my luggage once again. Once I was on one of their flights and they lost the WHOLE PLANE's luggage!!!! The whole plane. Literally, they shipped it to another city and it took over a week!
the forgotten elderly
- Esmeralda Freire
(10 Sep 2012 - 11:30)
At this very moment my mother in law who is 83 and suffers from parkingson's has been forgotten in a room in a wheel chair thus missing her connecting flight to Lisbon.
How can this happen? how can these elderly people be treated with such disrespect? She was on flight AF 995 from Johannesburg to Paris and instead of being in Lisbon now with her family, she is stressing and worried in Paris. I hope someone pays for this gross incompetence. Very disappoing. Air France has caused her and us great distress. Esmeralda Freire
Lost Disney carry on suitcase
- Rainer Weinberg
(3 Sep 2012 - 10:45)
My small daughter left back her pink Minnie Mouse carry on roller suite case (hard shell) just after passing the suitcase through the scanners of the security check point of Terminal 2A going to gate A51. I have filled in the online form 5 days ago and have no reply. I tried calling the number advertised here but the automated message tells you to submit through the web so it is impossible to contact anyone. The content of the suitcase has a sentimental meaning as it a lot of her cuddly toys she always takes everywhere since she was a baby. I don't know what to do now, don't know anyone in Paris.
lost/stolen hand bag
- Fira
(28 Aug 2012 - 09:30)
i've lost my hand bag at the sitting areas at terminal 1,while getting my tax free.i think that somebody has stolen it,because my brother was sitting near the bags but he didn't see anything.i went to the police office but they made me wait for an hour,i asked them to show me the records from the security cameras,but they refused.i was late for my flight so i didn't have enough time to stay there.and please if someone find,or someone knows how i can find it,contact me it's a gray-blude Gucci hand bag
Lost baggage
- Pooja Rai
(25 Aug 2012 - 15:15)
I lost nearly 18 kgs from a checked in box while traveling from LAX to DXB via Paris. I haven't had great experience or assistance from CDG & Airfrance staff. I lost all my original documents which are impossible to recollect. If anyone can assist pls mail me on

lost sony camera nex5
- mihaela
(20 Aug 2012 - 09:45)
i lost my sony camera on 30.06.12 at terminal 2 in a crocodile bag from samsonite.

it was impossible until noe to reach the lost and found dept at cdg!!!

thank you!
poster with a picture of me
- it's in script on the eiffel tower
(17 Aug 2012 - 13:00)
on august 14 me and my chorale group was boarding our plane around 8am
my school is call New Rochelle High school chorale. while boarding the plane in gate 73 i left my poster rolled up by the seats. it's a white poster each end has a rubber band inside of the poster is a picture of me. as soon as i our flight land in iceland i realize it was missing, i been trying to call since that day but the phone seems to be busy.
our flight was ICELAND AIR
my ticket says
Departure time:8:00

if you found i beg you to please contact me
my email:
Terminal 2!
- Laura
(15 Aug 2012 - 14:30)
I lost my digital camera in CDG and I have been trying daily since 2 Aug to get in touch with Terminal 2 lost and found via telephone and e-mail with no luck! I also called Terminal 1 and was told only 1 person worked at terminal 2 lost and found so to keep trying. I have read online after a period of time, lost items go to the police lost and found department but i'm not sure how long that might be?
my bags are lost!!!!!!
- diala el sayegh
(6 Aug 2012 - 13:15)
delayed/lost baggage
- Aida Alkudwah
(19 Jul 2012 - 09:30)
I have never encountered a more lousy service by personnel in an airline like this one.... no one is helpful....
lost IPad
- Helen Hughes
(2 Jul 2012 - 11:15)
I see from other comments I am not the only one to experience problems with lost and found I have sent several emails and tried to ring several times, with no response, I tried to go to lost and found whilst I was in france and it was not open and only had an email address. I think there is little point in having a lost and found if there is no one there to deal with passangers!!!
Lost property
- J Ahmadi
(14 Jun 2012 - 08:30)
I left my I pod in Terminal 2B in the seating area last night at CDG. I have rang their Lost and Found dept and the number is always unobtainable. The customer service is rubbish.
- WK
(24 Apr 2012 - 12:30)
Why is there no e-mail contact with the L&F at CDG airport? Is it so difficult to predict people who travel may not be able to come over to the desk but would rather want to send an e-mail?
Lost and found
- Mr. R
(18 Apr 2012 - 10:15)
I have been calling lost and found number 01 48 16 18 16 for four days. There has been no answer. I called the other lost and found number twice and someone answered. However, since I lost my item in terminal two they can't help me. They said to keep trying the other number. I was told only one person works there. You would think at some point in the last four days of me calling this number that someone would answer! I have called 15 times today alone! Also, there have been no rep us to my emails. Call information for the email address. The one I was given is, Unbelievably bad service from the terminal 2 lost and found. I also tried to file a police report before I left cdg. I tried to ask a police officer where to go to do this. He snipped at me and said, "I do not answer questions"! I just wanted a police report to submitt to my insurance company for my claim. As I have now lost some very valuable items. The sad thing is these items may be sitting in lost and found and I will never know! I will now avoid CDG at all costs! I will pay more to fly through another airport if I have to!
Air France lost and found
- David Livingstone
(17 Apr 2012 - 08:45)
Dose Air France customer service actual exist, I am still waiting for a reply to the four emails that I sent and that is now 5 weeks
Lost property
- Mr A B
(16 Apr 2012 - 08:45)
I called the CDG airport Paris, there is answer machine only, it will be useful to add email addresses for contact

how usefull
- me
(27 Feb 2012 - 18:45)

i tried to call the police

but the answer machine

just speak french

i didn't understand anything

thats not usefull at all

Charles de Gaulle Hotels

Charles de Gaulle airport hotels in Paris (CDG)

Our selection of Charles de Gaulle airport hotels in Paris (CDG), and also for the Parc des Expositions, Paris Nord Villepinte that is - the trade show of the north of Paris.

Hotels in Paris

Book recommended hotels in Paris, France

Find recommended hotels in Paris: from Boutique to Design hotels, Luxury to suprising Budget hotels.. Always best located, always the best hotels we tell our friends...

Holiday Apartments in Paris

Holiday apartments for rent in Paris, France


Looking for a cheaper and more familiar way to stay in Paris?
We have a whole range of fully furnished apartments for rent from 3 days to monthly or corporate..

Paris Rent a Car

Paris Rent a Car

We have selected for you the best car rental companies in Paris.

Follow on: