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Useful phone numbers at Paris Charles de Gaulle airport

Paris Charles de Gaulle airport : Useful phone numbers

 

 

All useful numbers with specialists to reply to your questions at Paris Charles de Gaulle Airport:

 

A- First number is the one of Aéroports de Paris  information:
 From landlines in mainland Francenumber is: 3950*
 *€0.34 incl. tax/min. Additional fees may be charged by your local telephone operator.
 From abroad call +33 1 70 36 39 50.

 

 

B- Then use these numbers by doing the +33 if calling from abroad:

- Paris Charles de Gaulle airport Medical center:

 01 48 62 28 00 (24h/24) (that is from abroad: +33 1 48 62 28 00)

 

- Paris Charles de Gaulle airport Lost an found:
 Paris – CDG1 : 01 48 62 13 34 (that is from abroad: +33 1 48 62 13 34)
 Paris – CDG2 : 01 48 16 63 83 (that is from abroad: +33 1 48 16 63 83)
- Where?:
Paris-CDG terminals 1 and 3: Terminal 1, level Halls 5-6 near the entrance of CDGVAL. Open from 8:30am to 12am and from 1pm to 4:30pm
Paris-CDG other terminals: Shopping & services area, between the terminals A, B, C and D (near La Poste). Open from 9am to 12am and from 1pm to 5:30pm

 

 

 

- Paris Charles de Gaulle airport Police:
 01 48 62 31 22 (24h/24) (that is from abroad: +33 1 48 62 31 22)

 

- Paris Charles de Gaulle airport Customs:
 01 48 62 62 85 (24h/24) (that is from abroad: +33 1 48 62 62 85)

Your comments : Useful phone numbers

Lost I phone
- Emer Thompson
(16 Apr 2014 - 08:45)
Hello
I lost my iPhone outside departures at approximately 2.30 pm yesterday afternoon. Very important pictures of family holiday in euro disney. big Reward if found. Please comment if you know anything.

Many thanks

Emer Thompson
Lost iPhone 4 with rubber blue cover
- Laura F
(16 Apr 2014 - 08:45)
I lost my iPhone 4 at terminal 2A yesterday, April 13th 2014 at approximately 1100. Please contact me at lfitzgerald2@cw.bc.ca if found, much appreciated.
Missed flight
- Sue Pople
(24 Feb 2014 - 09:00)
My daughter in law was made to miss her flight due to a racist arrogant security guard and then made to pay extra for next available flight which is 24hrs later! She is on her own and most likely very upset and we can't contact her! Not an airport that respects travellers!!22.2.2014
LOST LUGGAGE with important items
- Gianfranco Del Longo
(12 Jan 2014 - 15:15)
On monday the 6th january 2014 I lost my small leather armani hand bag, warm brown, with inside my wallet, my driving licence, cash, mysunglasses, my iPhone 4S.
Please contact me!
It was in tyerminal 2F, gate F30, between 13.30 and 15.30, flight to Venice

+39 3331618613
giaf_dl@hotmail.it
Left iPad on Flight BE3127, SEAT 1A on 27th December 2013
- J Huxley
(12 Jan 2014 - 15:15)
I left my iPad in the magazine rack onboard a flight from Man to CDG. On our homebound flight I contacted Lost & Found who confirmed they had found my iPad. Due to the constraints of our homebound flight we didn't have enough time to wait for the iPad to reach us at Baggage reclaim so they suggested taking my email address and said "Lost & Found would email me with directions on how to recover my iPad". I have attempted to email Airfrance many times but only get an unreadable email back from them full of encrypted jumbled letters. I have tried ringing Airfrance, Flybe etc but still no luck. I'm going round in circles. I have telephoned lost and found in CDG but still only get an automated message. Dreadful service from Airfrance and Flybe.
Bad Customer Service
- frustrated customer
(3 Jan 2014 - 11:00)
They don't answer the phone, even during business hours. The message is in French with no option to translate to English, so we can't even understand what they are saying in the automatic message. The one time we did manage to get a hold of them, they were not helpful in the slightest. Tried calling the airport customs to see if they could help, but the customer service agent did not speak English, and suggested we call the airport. When I responded that they did not answer when we tried, she did not understand, and continued to tell me to call the airport. When I called another airline that makes connection at this airport, they gave me a number that they had on file for a paging desk. The number was invalid. We will never fly through this airport again.
Camera lost at Customs check CDG Airport
- Russ Powderly, Sydney Australia
(4 Nov 2013 - 08:45)
On 16th October 2013 at approx 12.15am, when passing through customs baggage & personal checkpoint At CDG Airport Paris, I lost my Casio Exilim digital camera with all my trip photos.
On 17th October, I filed a Lost Property claim via the designated email address.
Before my claim could be submitted I had to pay a claim fee of 48GBP via VISA card. I have heard nothing since and follow-ups have been ignored.
How can an Authority of a major European airport take this sum of money just to file a lost property report and take no action to inform the passenger of the success or otherwise, of the claim? What a waste of money!
The lost camera is not important but the photos of the entire European holiday are totally irreplaceable
Lost watch
- Ana Damasceno
(4 Nov 2013 - 08:45)
I forgot my watch inside a tray at security check point. I've already filled out the form to lost and found department (terminal 2) .anyone knows where this department is located inside the airport? I'll be back to Paris next week and I'll try go there directly.
Lost carry on Bag
- Ron MacDonald
(30 Oct 2013 - 09:45)
I left my carry-on bag on the shuttle bus between CDG Terminal 2G and 2E. I reported it at the next boarding gate, after 5 minutes they informed me that the bag had been located but as I was about to board my onward flight there wasn't time to get the bag to me. I was advised to simply go onto the Air France website and give the details and it would be forwarded on to me.
Now for the sham. I have emailed and filled in forms - I have telephoned to no end without any response - not even an acknowledgement of receiving my emails. I have attempted to send faxes but I'm sure the fax is permanently switched off. Air France are absolutely disgusting - they need to be reported to some aviation authority.
On a different story my outgoing flight with Air France was late, my baggage got lost and didn't show up for 3 days. Nemerous emails, letters and faxres all falling on deaf ears.
Absolutely no more Air France flying for me.
I am a Flying Blue member Air France/KLM. KLM is excellent.
Ron MacDonald
Question: does any one out there know where I can report Air France for the atrocious customer service.
Lost MacBookAir
- Christopher Sager
(30 Oct 2013 - 09:45)
Silver in color. Was partnered with a Mac bluetooth keyboard. Left at security checkpoint. This checkpoint was at a far end in Terminal 2, but not clear, maybe 2A or 2E. Attempted to secure assistance from Air France, no luck. Contacted Lost and Found, recording in English and French explaining to send a request through website, done. Contact me please via Email if you anyone can help return these items. Offering a reward for it's safe passage home. Drckasager@gmail.com
Lost phone
- Claire
(30 Oct 2013 - 09:30)
I lost my white blackberry Z10 phone at CDG terminal 2E. On the 28th of Oct. 2013 Just after I passed thru the scanning machine. Please can anyone assist me on who to call as all of my pictures and a lot of documents are there. I have sent emails to the lost and found unit of the airport. No reply. I can be contacted on paul4omo@yahoo.com.
Wallet stolen at Charles de Gaul Airport security gate
- Cameron
(19 Oct 2013 - 12:15)
I was distracted from seeing my tray containing my jacket, belt, pocket contents including my wallet etc by an unusually lengthy metal detection search. When I discovered my wallet missing the security people insisted, foolishly, to put my jacket through the x-ray machine again despite it obviously having nothing in the pockets. They then said there was nothing they could do, became a bit rude, shrugged their shoulders and ignored me. I reported it to the airport police but they too said there was nothing they could do. So beware of leaving your valuables on the security trays. Who can you trust?
GONEsweater
- JJ
(24 Sep 2013 - 08:30)
Last week, around 10 of September, on terminal 2D, I had lost BLACK SWEATER, with was remembrance after my Father. It was men's one, made of cashmere.
It is very important for me to find it. Please of contact any person who
can know something about it. For me it it is a matter of life and death.
My mail: GONEsweater@hotmail.com
I will be apperciate for help.
personell rudeness
- vlad
(24 Aug 2013 - 09:00)
Desperately needed English, the personnell is extremely rude and not able to give any information about your flight, no air conditioner at terminal, overcrowded, duty free cafes are not accept US dollars only euros, difficult currency exchange
customer service
- vlad
(24 Aug 2013 - 09:00)
personell is extremely rude to passengers and not able to give clear information about your flight
Charl de Gol airport is disaster
- US citizen and New York resident
(24 Aug 2013 - 09:00)
I had New York-Minsk flight by Air France through the charl de gol transit which was about 3 hours of my horrible experience to stay at airport. First off, i would like to say to get terminal 2d i was supposed to go all way around using shuttle train and bus which took a while time so be prepared for extra time. Secondly, when i got in there terminal was with no conditioner and overcrowded, the employers are extremely rude, not able to explain and give clear information about your flight and boarding pass and you can be risked to get late to your flight, the English is poor, if you would like to drink some coffee be prepared to have some euros as they do not accept US dollars, to exchange is very diffucult as they have lunch hours, so my final answer to advise everybody please please please when you booking flight make sure there is no transit through the paris airport otherwise you can be troubled, thank you
Lost cell phone
- Cyndie J
(9 Aug 2013 - 23:15)
I lost my i-phone 4 in a red case in Terminal 2B on Thursday, August 1 while waiting for an Air Canada flight to Montreal. The phone number for lost and found at Charles De Gaulle doesn't seem to get picked up and you can't leave a message. I'm heart broken to lose my pictures :(
If by chance any one can help please contact me at 416-230-3298.
Thank you
lost laptop- HP notebook (metalic )
- ouz sonmez
(28 Jul 2013 - 10:45)

lost laptop-HP notebook (metalic )

In July, 25 nd I lost my laptop. It's metalic HP notebook.

Terminal 1, Charles de Gaule. Before the boarding, there is a security before gate 52. I have lost my notebook there. At the x-ray, I have put it on grey boxes for x-ray device. I forgot to take it. I have forgot my laptop at the x-rays like 7:00 o'clock.
my e-mail adress is: ouzsonmez@gmail.com
E Mail to the Lost and Found
- MrBrad
(10 Jul 2013 - 09:45)
I did find an email address for the Terminal 2 lost and found = I suspect you could modify to do terminals 1 and 3 as well.

OBJETSTROUVESCDG2@ADP.FR (checked in translation program and it means "found objects - so I am guessing it is correct.



Blue compact Camera
- Jo Sheehy
(20 Jun 2013 - 08:30)
Hi I lost a small camera in Terminal 1 going to gate 14 I would dearly love to have this back. No repsonse to my form filling. Contact me at 00353861735360
Do not use CDG airport to change flights EVER!!!!!
- RG
(1 Jun 2013 - 12:15)
Between Air France, which has the largest presence at CDG, and the airport services they made me miss T W O flights in a row because they could not get a wheel chair to move me from one gate to the other !
Whatever the relationships between the Unions the Airport and the major airline at CGD it makes it the WORST airport in a first world, especially if one needs assistance.
The planning of the airport and its peculiar method of passenger transfer requires a wheel chair passenger who needs to make a connection to use at least three changes - from the plane to the sidewalk where one waits (a long time...) for a van, then from the van to the sidewalk where one waits again ( a very long time...) for another wheel chair, that sometimes does not show up at all, and if one is lucky he makes the connection.
To complicate things further there are multiple additional security checks which delay everything even more.
AF employees are invariably 'very sorry for your inconvenience' but extremely ineffectual in providing any help. Is it incompetence, is it a totally screwed up operation system, is it a total disregard for passengers, is it all of the above - I don't know.
I do know, however, that I will NEVER AGAIN travel with Air France and will always avoid CDG aiport for connecting flights.
lost jewelley
- karen
(11 Apr 2013 - 07:30)
i left my jewellery worth a wee fortune at cdg airpoty teminal 2,when asked to remove it and place in tray to go through xray machine,i then walked away and left away!! after numerous phone calls and emails i fianlly received a response from the lost property department telling me that they had my jewellery.I lost my stuff in october,this was now February!!!.I was asked to arrange a shipping clerk to collect,and did so with fed ex..Th elost property department have now failed to replt to any calls or emails regarding the pick up..so fed ex cant proceed until they get in touch!! i funally got through to the lost property today 10/04/2013 to be told they no longer have my jewellery!! when i explained that they hadnt replied to any emails or calls,there reply was "i am busy"and then hung up phone..this is a disgrace,it really is,and i will be taking this further
BAG Deuter Xelium 60
- Sergey Kurochkin
(7 Apr 2013 - 10:15)
I lost my bag Deuter Xelium 60 , with steaker ALITALIA . Lost in RAR line B7.
lost laptop-Acer Aspire One (black)
- Pawel
(1 Apr 2013 - 11:45)
In february, 22nd I lost my laptop. It's black and it was in a black sleeve, Acer Aspire One 722-C62kk.
I lost it at Customs! or it was stolen there. F*ck CDG!
If anyone knows anything about it please contact me: pablo.pawel1@interia.pl
Lost Iphone 5
- Kris Archer
(26 Feb 2013 - 14:00)
I lost my Iphone 5 in terminal 2A on saturday afternoon. I located the area I lost it and it had CCTV directly above, The (un)helpful security guy informed me that it is apparently against the law to view CCTV cameras???? Tried contacting the lost and found on numerous occasions with absolutely zero luck.

Waste of time and space if you ask me!

Not happy at all
delayed baggage
- papoutsi maria
(15 Jan 2013 - 09:00)
from 9th of january still waiting my baggage with all my things .no response no help stupid people.
lost camera
- stella
(10 Jan 2013 - 10:00)
lost and found in paris is crap. lost my camera at the custom check and av been calling and have sent mail. no response. they are crap.
Passaport CDG
- Maria Rosaria
(8 Dec 2012 - 08:30)
Hi I have lost my passaport going thorugh the metal detector-on the black belt where suitcases and jackets are placed.
Who sahll I contact?
Lost my iphone4
- Mr Khalid hayat
(2 Dec 2012 - 11:00)
I lost my iphone4 at the Airport chair for further information plz contact kaal_hayat@yahoo.com thanks!
*STOLEN* phone at CDG Terminal 1 while going through security
- CS
(21 Nov 2012 - 09:15)
BEWARE when going through security at CDG!! I put my phone and watch in a bin for security screening and they were GONE! The watch was later turned in but my phone never did appear. We did not have time to file a police report because we had to board our flight and even though security personnel were concerned, we were given no alternatives as to how to contact the Police in order to file a report. The lost and found department did contact me, but so far no phone has been turned in. I have contacted the customer service department wanting to know what the procedure is to have security tapes reviewed - it won't bring my phone back but will show how the person managed to steal a phone and watch in front of all the security agents AND cameras. I find it very strange that they put some many obstacles to review the tapes...why?? I am the victim but it seems like the "thief's" rights are being protected. Sad to see where this world is going to...
Recovery of lost suitcase only possible if a friend approaches the lost & found office
- Rainer Weinberg
(25 Oct 2012 - 09:15)
I had posted a review on the 3rd of September with regards to the loss of my child's Disney suitcase. I can only say that all my e-mails have been ignored and it is useless to try calling the so called "help"line, you will only get an automated answering machine of the lost&found office telling you to send an e-mail. Anyway, I was lucky enough to find out after a lot of research that my best friend has a very good friend in Paris who was able to approach the lost & found office with the printed copy of my e-mails and guess what... the suitcase was found in less than 20 seconds. It was lying there the whole time but this obvious irresponsible and careless lost & found CDG office couldn't give a damn to reply to any passenger when they find their lost property. SUGGESTION: TRY TO FIND SOMEONE WHO LIVES IN PARIS OR IS TRAVELLING TO PARIS,SEND THEM YOUR AUTOMATED REPLY E-MAIL FROM THE LOST&FOUND AND LET THEM PERSONALLY RECOVER THE LOST PROPERTY. THERE IS NO OTHER WAY!!!!!
3 hour wait for wheelchair at CDG
- H.R. Smith
(21 Oct 2012 - 10:00)
I am 83 and have reduced mobility. Last Sat 13th/Sun 14th I flew overnight from Toronto to Malaga via Paris with Air France. Requested assistance at all airports had been confirmed and excellent wheelchair service was provided at Toronto and again in Malaga. However, at Charles de Gaulle I and three other elderly disabled passengers were forced to wait for over three hours in the arrival hall, no water or toilets within walking distance.??The Air France ground staff at the desk (which is 100 metres from the seating area, why?) were very cooperative and concerned but their frequent telephone requests for wheelchairs produced no results. Every half hour or so we were told assistance would be there in 20 or 30 minutes but no wheelchairs arrived. I and the other passengers all missed our connecting flight to Malaga and had to take a flight some hours later. This change of flight was presumably the cause of my luggage not arriving until the next day.??We had arrived in Paris at 08:10 and at 11:10 we were still in the arrivals hall. As the time for the later flight drew near I believe the Air France ground staff were considering using their own cars to take us somehow to the other terminal. ??Finally, wheelchairs did show up to take us to the later flight, too late to visit the Lounge. The pusher (labelled "Samsic Assistance") told me that the terminal he was taking me to to catch the Malaga flight was not regularly in his area of service. That is no excuse for leaving us in the arrivals hall for more than three hours and causing us to miss our connection.??I had booked this trip with Air France in Premiere Affaires Class because of my age and disability. I was not able to get to the Lounge at all and instead spent over half a day in the public area, mostly in the barren arrivals hall. So someone's computer dropped our names off the list. So the wheelchair control is some distance away. They could have brought the chairs from Germany in less time. If your staffing or equipping is so lean that it takes more than three hours to respond to an unexpected need for assistance you should resign immediately. This is worse than bad service, it is an insult, disgusting, chaos.
Hugh R. Smith bob@londonbobby.com?
Lost bag, with camera, prescription sunglasses and wallet
- Mary Wilson
(19 Oct 2012 - 18:45)
Left my bag in restroom, Terminal 2 on Oct 14 with brand new camera and sunglasses and my wallet. Please help me recover. No luck contacting Lost and Found yet. Any suggestions????
Lost Phone at Secuity Checkpoint
- TV
(16 Oct 2012 - 10:45)
Wow! These prior posts are not encouraging... Had an awesome time in Provence. However, I was at CDG last month and yesterday. I cannot tell you how I feel about CDG because it would be censored. Suffice it to say CDG blows EWR out of the water for exemplary incompetence in managing passenger traffic. I have no interest in visiting Paris EVER!
LOST AND FOUND KEEP ITEMS FOR THEMSELVES!!!!!
- SROD
(12 Oct 2012 - 09:30)
I HAVE A FRIEND THAT WORKS AT THE AIRPORT PARIS CDG AND THEY DO NOT WANT TO BE CONTACTED ON PURPOSE IN LOST AND FOUND SO THEY CAN KEEP THE ITEMS FOR THEMSELVES. THEY HAVE A RAFFLE EVERY MONTH WITH THE OBJECTS THAT HAVE GONE PAST THE TIME TO PICK UP. MOSTLY ALL OF THEM AS THEY ARE VERY GOOD AT AVOIDING HAVING TO GIVE THEM BACK.
Customs
- Andreas
(4 Oct 2012 - 09:15)
I got a quick answer on my questions regarding customs. It is open from 6 AM to 11 PM in terminal 1.
Dreadful lack of customer service -how to provide constructive feedback for service provided???
- C Fitzpatrick
(4 Oct 2012 - 09:15)
On Saturday, September 29th, I arrived at Charles de Gaulle airport with a ticket noting I required wheel chair assistance. At check in, I was asked if I could walk on to the plane. My reply, if a wheelchair gets me to the door of the plane, I have no difficulty walking onto the plane. Getting off the plane in Paris, I was met by a CSR and advised I needed to walk up a long ramp and down two full flights of stairs to reach the accessible shuttle. There was no wheelchair to assist me as I deplaned.

My connecting flight departed six hours after my initial arrival. After waiting for several hours, my husband inquired if he could use a wheelchair to take me to an accessible washroom prior to the second boarding. The clerk at the Air France desk said this was not possible. Feeling very frustrated my husband asked if they would prefer if I used the chair in the airport lobby as my toilet and the woman just laughed. This was not a situation of language miscommunication. The clerk spoke and understood English and my husband gets by with passable French had that been the issue. Unwilling to accept her rude, unhelpful answer, my husband spoke with another clerk, one desk over who said she would have a wheelchair sent to us about 1.5 hours before departure. The wheelchair did not arrive. My husband saw another young woman pushing an empty wheelchair and this woman kindly took me to an accessible washroom.

We had also been advised that lounges would be available throughout the airport. This was important information as lying down between flights would have assisted with my back discomfort. We inquired with those who assisted with my transfer between gates and were either told there was no such thing or this option was only available to first class passengers.

At a minimum the airport should improve it's Customer Service and provide more appropriate wheelchair service to it's visitors. For a world class city the treatment I received was shocking and deplorable. Should I be asked, I would suggest routing that avoids your airport unless major improvements are undertaken.

I have also looked at the airport website and the Contact Us option is not evident. Perhaps if you sought out customer feedback your service could rival the reputation of the wonderful city of Paris.

One very unhappy customer

Air france Loses Baggage Everyday and One Cannot TLk to a Human Being!
- Nicolette M
(11 Sep 2012 - 08:00)
Air france is terrible. They lost my luggage once again. Once I was on one of their flights and they lost the WHOLE PLANE's luggage!!!! The whole plane. Literally, they shipped it to another city and it took over a week!
the forgotten elderly
- Esmeralda Freire
(10 Sep 2012 - 11:30)
At this very moment my mother in law who is 83 and suffers from parkingson's has been forgotten in a room in a wheel chair thus missing her connecting flight to Lisbon.
How can this happen? how can these elderly people be treated with such disrespect? She was on flight AF 995 from Johannesburg to Paris and instead of being in Lisbon now with her family, she is stressing and worried in Paris. I hope someone pays for this gross incompetence. Very disappoing. Air France has caused her and us great distress. Esmeralda Freire esmeraldafreire@yahoo.com
Lost Disney carry on suitcase
- Rainer Weinberg
(3 Sep 2012 - 10:45)
My small daughter left back her pink Minnie Mouse carry on roller suite case (hard shell) just after passing the suitcase through the scanners of the security check point of Terminal 2A going to gate A51. I have filled in the online form 5 days ago and have no reply. I tried calling the number advertised here but the automated message tells you to submit through the web so it is impossible to contact anyone. The content of the suitcase has a sentimental meaning as it a lot of her cuddly toys she always takes everywhere since she was a baby. I don't know what to do now, don't know anyone in Paris.
lost/stolen hand bag
- Fira
(28 Aug 2012 - 09:30)
i've lost my hand bag at the sitting areas at terminal 1,while getting my tax free.i think that somebody has stolen it,because my brother was sitting near the bags but he didn't see anything.i went to the police office but they made me wait for an hour,i asked them to show me the records from the security cameras,but they refused.i was late for my flight so i didn't have enough time to stay there.and please if someone find,or someone knows how i can find it,contact me firkamamedova@hotmail.com. it's a gray-blude Gucci hand bag
Lost baggage
- Pooja Rai
(25 Aug 2012 - 15:15)
I lost nearly 18 kgs from a checked in box while traveling from LAX to DXB via Paris. I haven't had great experience or assistance from CDG & Airfrance staff. I lost all my original documents which are impossible to recollect. If anyone can assist pls mail me on raiglobalinc@gmail.com.

lost sony camera nex5
- mihaela
(20 Aug 2012 - 09:45)
hello,
i lost my sony camera on 30.06.12 at terminal 2 in a crocodile bag from samsonite.
mihaelatomescu@proemsaco.ro

it was impossible until noe to reach the lost and found dept at cdg!!!

thank you!
poster with a picture of me
- it's in script on the eiffel tower
(17 Aug 2012 - 13:00)
on august 14 me and my chorale group was boarding our plane around 8am
my school is call New Rochelle High school chorale. while boarding the plane in gate 73 i left my poster rolled up by the seats. it's a white poster each end has a rubber band inside of the poster is a picture of me. as soon as i our flight land in iceland i realize it was missing, i been trying to call since that day but the phone seems to be busy.
our flight was ICELAND AIR
my ticket says
from: PARIS/CDG
To: REYKJAVIK/KEF
Departure time:8:00

if you found i beg you to please contact me
my email: DaDebbie10@aol.com
Terminal 2!
- Laura
(15 Aug 2012 - 14:30)
I lost my digital camera in CDG and I have been trying daily since 2 Aug to get in touch with Terminal 2 lost and found via telephone and e-mail with no luck! I also called Terminal 1 and was told only 1 person worked at terminal 2 lost and found so to keep trying. I have read online after a period of time, lost items go to the police lost and found department but i'm not sure how long that might be?
my bags are lost!!!!!!
- diala el sayegh
(6 Aug 2012 - 13:15)
YOU ARE THE WORST AIRLINE AND AIRPORT I HAVE EVER SEEN OR DEALT WITH!!! YOU DONT HELP AT ALL AND YOU HAVE TO LEAR ENGLISH TO KNOW HOW TO DEAL WITH PEOPLE NOT EVERTONE SPEAKS FRENCH!!!! AND I WANT MY BAGS BACK AS SOON AS POSSIBLE OR I WILL MAKE A HUGE PROBLEM!
delayed/lost baggage
- Aida Alkudwah
(19 Jul 2012 - 09:30)
I have never encountered a more lousy service by personnel in an airline like this one.... no one is helpful....
lost IPad
- Helen Hughes
(2 Jul 2012 - 11:15)
I see from other comments I am not the only one to experience problems with lost and found I have sent several emails and tried to ring several times, with no response, I tried to go to lost and found whilst I was in france and it was not open and only had an email address. I think there is little point in having a lost and found if there is no one there to deal with passangers!!!
Lost property
- J Ahmadi
(14 Jun 2012 - 08:30)
I left my I pod in Terminal 2B in the seating area last night at CDG. I have rang their Lost and Found dept and the number is always unobtainable. The customer service is rubbish.
LOST AND FOUND CDG airport
- WK
(24 Apr 2012 - 12:30)
Why is there no e-mail contact with the L&F at CDG airport? Is it so difficult to predict people who travel may not be able to come over to the desk but would rather want to send an e-mail?
Lost and found
- Mr. R
(18 Apr 2012 - 10:15)
I have been calling lost and found number 01 48 16 18 16 for four days. There has been no answer. I called the other lost and found number twice and someone answered. However, since I lost my item in terminal two they can't help me. They said to keep trying the other number. I was told only one person works there. You would think at some point in the last four days of me calling this number that someone would answer! I have called 15 times today alone! Also, there have been no rep us to my emails. Call information for the email address. The one I was given is, objetstrouvescdg2@adp.fr Unbelievably bad service from the terminal 2 lost and found. I also tried to file a police report before I left cdg. I tried to ask a police officer where to go to do this. He snipped at me and said, "I do not answer questions"! I just wanted a police report to submitt to my insurance company for my claim. As I have now lost some very valuable items. The sad thing is these items may be sitting in lost and found and I will never know! I will now avoid CDG at all costs! I will pay more to fly through another airport if I have to!
Air France lost and found
- David Livingstone
(17 Apr 2012 - 08:45)
Dose Air France customer service actual exist, I am still waiting for a reply to the four emails that I sent and that is now 5 weeks
Lost property
- Mr A B
(16 Apr 2012 - 08:45)
Hi
I called the CDG airport Paris, there is answer machine only, it will be useful to add email addresses for contact
Regards

A B
how usefull
- me
(27 Feb 2012 - 18:45)

i tried to call the police

but the answer machine

just speak french

i didn't understand anything

thats not usefull at all

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Paris Rent a Car

Paris Rent a Car

We have selected for you the best car rental companies in Paris.

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